Ordering and Delivery Information
Everything you need to know before placing your order.
How to order
Orders can be placed through WhatsApp or Instagram. Please enquire at least 5–7 days in advance where possible. Last-minute orders may occasionally be accommodated subject to availability.
To receive a quote, please provide:
- Your required date and time
- Whether you need collection or delivery
- An inspiration photograph, if applicable
- Your preferred bouquet size
- The colours or flowers you would like
- Your preferred wrapping style or ribbon
- Any special requests
- Your approximate budget, if applicable
Payment & booking
Full payment via bank transfer is required to confirm an order. Deposits are not accepted.
Once payment details have been provided, payment is generally required by the end of the day unless otherwise agreed.
Until payment has been received, your order is not reserved and availability may change.
If you wish to make payment at a later date, please check availability with us again before sending payment.
Orders are generally accepted around 1–2 weeks in advance. We may be unable to confirm bookings 1–2 months ahead, so please contact us closer to your required date.
Changes & cancellations
Once an order has been confirmed, changes or cancellations generally cannot be made unless we are informed at least 4 days before the required date.
Any requested changes remain subject to flower availability and whether materials have already been ordered.
Flowers & customisation
Every Azhar Jamilah bouquet is individually handcrafted.
Customers are welcome to request particular colours, flowers, wrapping styles and other details when placing an order.
Please note that bouquets will not always be identical to reference photographs. Flowers naturally vary in size, colour and appearance, and availability changes throughout the year.
Where a particular flower is unavailable, the closest suitable alternative may be used while maintaining the overall style and feel of your bouquet.
If there is anything you would particularly like more or less of, please let us know when placing your order and we'll do our best to accommodate your request.
Please note that bouquets are wrapped in tape to help keep the stems secure and hydrated during collection or delivery.
Collection
Gants Hill, Ilford (IG2), East London
Collection is arranged for an agreed timeslot. Please arrive within that time and let us know as soon as possible if you are running late. A 30-minute grace period is allowed; after this, a late fee may apply or collection may need to be rearranged for the following day.
The exact collection address is shared privately when appropriate.
Nationwide delivery
Selected postal bouquets(up to 40 stems) are available for nationwide delivery Wednesday–Saturday. Gift baskets are excluded from postal delivery.
Please provide the recipient's:
- Full name
- Full delivery address
- Email address
- Phone number
A signature may be required upon delivery.
Uber delivery
Uber drop-off is available across London and surrounding areas.
Delivery charges vary depending on the destination and will be confirmed when you receive your quote.
Flower care
To help keep your flowers fresh and beautiful for as long as possible:
- Place the flowers in cold, clean water covering approximately half of the stem length.
- Change the water daily or every other day.
- Keep flowers away from direct sunlight and heat.
- Trim the stems when necessary.
- Postal bouquets should be unboxed and placed into water as soon as possible after arrival.
Important information
If you're unhappy with your bouquet or have any concerns, please contact us as soon as possible. We are always happy to discuss genuine concerns and, where appropriate, offer a suitable solution.
As a small business, we take great pride in every order and aim to provide the highest quality service. We kindly ask that all interactions remain respectful and courteous.
Abusive, threatening or disrespectful behaviour towards Azhar Jamilah or anyone assisting with collections or deliveries will not be tolerated and may result in cancellation of an order or refusal of future orders.